Terms and Conditions



THE NURSERY UNDERTAKES TO:


PARENTS / CARERS AGREE TO:


We will

ensure your child is safe, loved and stimulated whilst in our care.

You must

ensure we have as much information as we need in order to look after your child.


We will

provide you with a Parent Welcome Pack giving full details of how the nursery operates including policies, procedures, terms and conditions.

You must

ensure you have read and understood the Parent Welcome Pack as it gives lots of helpful and important information.


We will

handle your registration and booking in an efficient manner.

You must

ensure that registration form and induction packs are completed and returned to the nursery in good time prior to your child’s start date.


We will

arrange for your child to attend settling in sessions to allow his/her needs to be met.

You must

attend nursery with your child during the settling in period, which can sometimes involve up to 3 sessions.


We will

tell you of any incidents in the nursery which may have affected your child during the day.

You must

tell us of any significant happenings at home which may have an effect on your child’s behaviour in nursery.


We will

be well staffed and well equipped.

You must

pay fees promptly in order for us to maintain our staffing objectives.


We will

provide you with regular updates both written and face to face about your child’s progress.

You must

tell us about your own observations and provide feedback to us that will help your child’s progress.


We will

implement a policy of Equal Opportunities, helping children learn about their cultures.

All children are treated equally and encouraged to do so amongst themselves.

You must

accept the policy of Equal Opportunities within the nursery.


We will

encourage your child to experiment with a variety of safe materials and be creative. In doing so they may get messy despite wearing aprons.

You must

provide sensible clothing options for your child’s day at the nursery.


We will

take your child outside the premises on agreed excursions.

You must

notify the nursery if you do not wish your child to be taken outside the nursery.


We will

complete daily register for all children and record reasons for absence.

You must

inform us of any absences an hour before your child is due to start.(If we are closed use the answer machine)


We will

provide the agreed childcare facilities during opening hours.

You must

comply with our opening and closing hours and ensure your child is collected promptly at the end of each session.


We will

provide your child with a secure environment at all times through maintaining security systems and maintaining our health and safety procedures.

You must

assist in maintaining the security of the building by not allowing access to persons unknown. Permit the use of CCTV systems around the nursery.


We will

maintain all records on your child, contact numbers, medical and personal information. Inform you of any changes that take place within the nursery.

You must

notify the nursery if you are unable to collect and give full details on who will be collecting. Where appropriate a description and photograph of alternative collectors will be held by the nursery along with a password.


We will

hand over your child only to you or another authorised person that you have appointed.

You must

inform the nursery of any changes to the contact details we hold for you as soon as possible.


We will

keep an emergency contact register in case you are unavailable.

You must

give us the names and telephone numbers of people we can contact in case of sickness and emergencies.


We will

inform you of any illness and communicable diseases within the nursery.

You must

agree to keep your child away from the nursery if they are unwell or are suffering from any contagious infections


We will

keep records of any accidents that happen within the nursery, taking children to the hospital if extra care is needed or for an ambulance to be called.

You must

inform staff of any accidents that occur to your child at home. Sign a consent form to allow senior staff to take your child to the hospital or for an ambulance to be called.


We will

administer medicines with written parental consent.

You must

sign an administration of medicine form if your child needs to be given any prescribed medicines.


We will

invite you to attend parent’s evenings to discuss your child’s progress.

You must

provide us with relevant information with regards to your child’s behaviour and developmental changes.


We will

display our nursery policies and update them when necessary.

You must

abide by our policies and procedures.


We will

provide the children with a varied nutritional and balanced diet.

You must

notify the nursery of any specific dietary requirements or allergies